Return policy

At The Color Branch, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, our standard return policy provides you with peace of mind.

Return Window:
You may initiate a return within 7 days from the date of delivery.

Eligibility for Return:
To be eligible for a return, the product must be in its original condition, unused and with all tags/packaging intact.

How to Initiate a Return:
Contact us at mail@thecolorbranch.com or (516) 428 4163 to initiate a return.

Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

Refund Process:
Once we receive the returned item and inspect it, we will process your refund within 7 to 10 business days.
Refunds will be issued to the original payment method.

Exclusions:
Custom orders cannot be returned unless they have a manufacturing defect or an error on our part.
Earrings (for hygiene reasons) can only be returned if they are unopened, unused, and in their original packaging.

Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or a refund, including return shipping costs.

Cancellations:
If you wish to cancel an order, please do so within 24 hours of placing it. Once your order is processed or shipped, it cannot be cancelled.

Contact Us:
For any questions or concerns regarding returns or exchanges, please contact us at mail@thecolorbranch.com or (516) 428 4163

We appreciate your trust in The Color Branch.  We are dedicated to providing you with exceptional Indian fashion jewelry and customer service. Thank you for choosing us for your jewelry needs.